These Terms of Service govern your access to and use of Kastor, an aKillion company, including all associated products, AI agents, automations, dashboards, and related services (collectively, "the Services"). By using Kastor, you agree to these Terms. If you do not agree, you may not access or use the Services.
1. Use of the platform
Kastor grants you a limited, non-exclusive, non-transferable license to access and use the Services for your business purposes. You may not:
- Reverse engineer, reproduce, or distribute any part of the platform
- Use the Services to build competing tools or datasets
- Use the platform for unlawful purposes or in violation of industry regulations
- Misrepresent your identity or business when using AI-driven features
You are responsible for maintaining the confidentiality of your account login information.
2. Customer data and content
"Customer Data" includes all information, prompts, uploads, integrations, contacts, and records you provide to Kastor.
You retain ownership of your Customer Data. By using the Services, you grant Kastor the right to process, store, and use Customer Data solely to operate and improve the platform in accordance with these Terms.
Kastor does not sell Customer Data and does not use it to train public AI models.
3. AI-generated outputs
The Services include AI-powered features across every department — CRM, Operations, Finance, Billing, Partners, People, and Control — such as automated replies, drafted documents, invoicing actions, lead scoring, and recommendations.
You acknowledge:
- AI outputs may occasionally be inaccurate or incomplete
- You are responsible for reviewing and verifying AI-generated content used in your business
- You control approvals, guardrails, and instructions that guide agent behavior
Kastor is not responsible for decisions made based on AI-generated output.
4. Data privacy and security
Kastor maintains security practices designed to protect Customer Data, including encryption, controlled model execution, and restricted access protocols.
You agree to:
- Use the Services in compliance with applicable data privacy laws
- Not upload sensitive personal information unless your configuration and legal requirements permit it
- Notify Kastor immediately if you believe your account security has been compromised
More detail is provided in the Privacy Policy.
5. Fair use and communication compliance
You are responsible for ensuring your use of Kastor's communication and automation tools complies with all applicable laws, including:
- SMS and email regulations
- Consent requirements
- Industry-specific communication rules
- Do Not Call and opt-out standards
Kastor may suspend access to messaging features if usage violates compliance standards or platform abuse rules.
6. Payment, subscriptions, and billing
Access to the Services may require a subscription or plan. By subscribing, you agree to:
- Pay all applicable fees on time
- Maintain valid payment information
- Accept that fees are non-refundable unless explicitly stated otherwise
Plans may auto-renew unless cancelled prior to the renewal date. Pricing for enterprise or private label accounts is governed by separate agreements.
7. Service modifications
Kastor may update, enhance, or modify platform features to improve performance and functionality. This may include:
- Adding or removing features
- Updating user interfaces
- Upgrading underlying AI models
- Improving security or data handling
Changes will not remove your access to purchased core functionality without notice.
8. Availability and support
Kastor aims to maintain stable uptime but does not guarantee uninterrupted access. Planned maintenance, upgrades, or unforeseen outages may occur. Support tiers depend on your selected plan; priority or dedicated support is available for certain accounts.
9. Acceptable use restrictions
You may not:
- Use the platform for illegal activities
- Send harmful, deceptive, or abusive messages
- Upload malicious code
- Interfere with platform performance or security
- Circumvent usage limits, rate limits, or access controls
- Use AI features to impersonate individuals or misrepresent credentials
Violation may result in suspension or termination.
10. Third-party integrations
The platform may integrate with external services such as SMS providers, email systems, payment processors, and cloud hosting partners.
Your use of third-party services is subject to their independent terms. Kastor is not responsible for data handling or downtime associated with external tools.
11. Intellectual property
All rights to the platform, architecture, AI features, design, analytics, agent behavior, workflows, and software belong to Kastor and aKillion.
You may not:
- Copy platform features
- Publicly disclose platform benchmarks
- Resell platform components without a private label or wholesale contract
Private label partners must follow branding and usage requirements set in separate agreements.
12. Termination
Kastor may suspend or terminate your account if:
- Terms are violated
- Fraudulent activity is detected
- Usage poses a security or compliance risk
You may terminate your account at any time by contacting support. Fees already paid are not refundable unless otherwise stated.
13. Limitation of liability
To the extent permitted by law:
- Kastor is not liable for indirect, incidental, or consequential damages
- Liability in all cases is limited to the amount paid in the previous 12 months
This includes claims arising from AI-generated errors, messaging outcomes, platform downtime, integration failures, and data inaccuracies.
14. Governing law
These Terms are governed by the laws of the state in which Kastor's parent company, aKillion, is headquartered, without regard to conflict-of-law principles.
15. Updates to these terms
Kastor may update these Terms periodically. Continued use of the platform after updates constitutes acceptance of the revised Terms.
For questions regarding these Terms, email ap@akillion.us.
