We set it up.After that it is yours.
This is a self service product on purpose. We do the build with you once, then we get out of the way. No monthly retainer, no ticket queue to wait behind, and nobody sitting between you and your own system. What replaces all of that is printed further down this page, module by module, with the runtimes.
A retainer is a symptom. Platforms that need a permanent services relationship usually need one because they cannot be changed by the people who use them. The monthly fee is not buying you expertise. It is buying you access to the only people who can operate the thing you already bought.
At thirty five hundred a month, which is modest, that is forty two thousand a year and two hundred and ten thousand over five. The number is illustrative. The shape of it is not, because the one thing every retainer has in common is that it never ends.
So the product has to carry it instead. The training has to be complete rather than partial, the walkthroughs have to be there at the moment of confusion rather than in a scheduled session, and changing a workflow has to be safe enough for a non technical administrator to do unsupervised.
The whole curriculum, printed rather than described.
Saying the training is comprehensive costs nothing. Publishing the module list and the runtimes is a commitment, which is why it is here. Seven tracks, one per department, every module indexed by the task rather than by the feature.
Runtimes are illustrative of the shipped library and each track total is the sum of its modules. Nobody is expected to watch all of it. A finance lead takes forty six minutes and is done.
Three routes to an answer, none of which is a ticket.
This is the only moment that matters. Not the launch week session, not the onboarding pack, but the Thursday afternoon when one person cannot find one thing and has a customer waiting.
The walkthrough opens the right screen, points at the field, and does the first one alongside you. Available at eleven at night, which is when most owners actually have the time.
The library is indexed by the thing you are trying to do rather than by feature name, because nobody searches for a feature name when they are stuck.
When it is not one question but a new seat. The whole track for that role, in one sitting, and then you are the person other people ask.
Four phases, and we end at zero on purpose.
Read the bars rather than the words. Our share falls to nothing and yours rises to everything, which is the only arrangement under which the previous section is true.
The last bar is entirely yours. That is not us being unhelpful, it is the test of whether the build worked. If you still need us after handover, something in the first three phases was done to you rather than with you.
Six things worth knowing about it.
Self service only works if the controls are safe.
Ask us what happens after go live.
It is the question most platforms answer with a services proposal. Bring it to the call and we will show you the curriculum, the handover point and the day we stop being involved.
